FAQs

Choose your colour and size on the product page, add the piece to your bag and check out. If a piece shows Coming soon – notify me, leave your email and we'll let you know as soon as it can be ordered.

Payments are processed securely by Stripe, and all prices are in Australian dollars (AUD). The methods available to you are shown at checkout and depend on your device and payment eligibility. We never store your full card details.

Yes, as long as it hasn't been dispatched. Email hello@zaytoon.com.au with your order number as soon as possible.

• Cancellation is free before dispatch
• Once an order has been dispatched it can't be cancelled — please use our returns process instead
• Refunds go back to your original payment method within 5–10 business days

Yes — please email hello@zaytoon.com.au before you order so we can help.

We currently deliver within Australia only. Orders ship from Melbourne with tracking.

Standard shipping is free on orders of $150 or more. Below that, the standard rate is shown at checkout and on our Shipping Policy page.

Standard delivery takes 3–7 business days. Express (1–3 business days) is offered when available. These are estimates rather than guarantees.

Sign in and open My orders to see your order status. Once your parcel has a tracking number, the tracking link appears there. Need help? Email hello@zaytoon.com.au with your order number.

Not yet — we currently ship within Australia only.

Tap Will it fit me? on any product page and enter your bust, waist, hips and height. It compares them with that piece's measurements, tells you how each size will fit and selects the best one for you. You can also open the Size chart next to the size buttons.

Choose the larger size if you prefer a relaxed fit, or contact us before ordering and we'll help you decide. Your measurements stay on your own device — we never see them unless you send them to us.

Most of our women's pieces come in sizes M and L. The sizes available for each piece are shown on its product page.

You have 14 days from delivery to request a change-of-mind return or exchange. Items must be unworn, unwashed and have their original tags attached. Size exchanges depend on availability.

Our goods come with guarantees that can't be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and the 14-day change-of-mind window doesn't limit these rights.

Email hello@zaytoon.com.au with your order number, the items and the reason. We'll reply with return instructions.

Each product description lists what's included. Many of our suits are 3-piece: shirt, trousers and dupatta. The niqab shown on some models is for styling only and isn't included.

Sleeves that look sheer in some photos are made with opaque, non-transparent fabric in the finished garment.

Screens vary, so a shade may look slightly different in person. If you're unsure about a colour, contact us and we'll describe it.

Follow the care instructions given for that piece. If none are listed, email us before washing and we'll advise — embroidered and chiffon pieces usually need gentle hand washing or dry cleaning.

Email hello@zaytoon.com.au or call +61 433 442 707. For questions about an existing order, please include your order number.